Repairs & Maintenance

Emergency Repairs

Emergency Repairs include such situations:

  • Burst water service or serious water leak;

  • Blocked or broken toilet;

  • Serious roof leak;

  • Gas leak;

  • Dangerous electrical fault or shock;

  • Flooding or serious flood damage;

  • Serious storm, fire or impact damage;

  • Failure or breakdown of the gas, electricity or water supply to premises;

  • Failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;

  • Fault or damage that makes the premises unsafe or insecure;

  • Fault/damage likely to cause injury, damage property or unduly inconveniences a resident of the premises;

  • Serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.

Phone 07 4654 2737 to report these types of Emergency situations IMMEDIATELY!

If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers listed on page 2 of the General Tenancy Agreement as well as refer to the RTA form 17a – Information Statement available in this Tenancy Moving Kit.

Maintenance Request
It is best to inform your Property Manager of required repairs in writing, to access our maintenance and repairs form, Click here